View Notice | Northern Ireland Assembly

Contracting authority:: Northern Ireland Assembly Commission
Public Procurement Organisation Number:: PYCW-9139-GQXZ
Address:: Northern Ireland Assembly Commission, Parliament Buildings, Stormont
Belfast
BT4 3XX
UK
Contact name:: Procurement Team
Email:: procurement@niassembly.gov.uk
Telephone:: 02890418308
Website:: Not provided
Organisation type:: MINISTRY
Devolved regulations that apply:: Northern Ireland

Title:: Provision of an IT Service Management (ITSM) Solution
Reference number:: Not provided
Main procurement category:: SERVICES
Description:: The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:

• Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
• Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
• Streamline service delivery through automation and integrated workflows.
• Improve organisational resilience via knowledge base development and smarter incident management.
• Offer real-time reporting and analytics for improved decision-making.
• Enable accurate, organisation-wide asset visibility and control.
• Ensure change control policies and procedures are adhered to, with improved governance and documentation.
To view this notice, please click here:
https://niassembly.delta-esourcing.com/delta/viewNotice.html?noticeId=1053993573
Total value (estimated):: GBP 419,000 excluding VAT

GBP 502,800 including VAT

Contract 1

Title:: Provision of an IT Service Management (ITSM) Solution
Reference number:: Not provided
Contract value:: GBP 502,800 including VAT
Below the relevant threshold:: No
Award decision date:: 08/07/2026
Earliest date the contract will be signed:: 24/07/2026
Contract dates (estimated):: 29/07/2026 to 28/07/2030
Main procurement category:: SERVICES
CPV classifications:: 48100000 - Industry specific software package.

48460000 - Analytical, scientific, mathematical or forecasting software package.

48480000 - Sales, marketing and Business intelligence software package.

48900000 - Miscellaneous software package and computer systems.

72222300 - Information technology services.

72260000 - Software-related services.
Delivery regions:: UKN06 - Belfast

Not provided