Contracting authority

Contracting authority:

Northern Ireland Assembly Commission

Public Procurement Organisation Number:

PYCW-9139-GQXZ

Address:

Northern Ireland Assembly Commission, Parliament Buildings, Stormont
Belfast
BT4 3XX
UK

Contact name:

Procurement Team

Email:

procurement@niassembly.gov.uk

Telephone:

02890521855

Website:

Not provided

Organisation type:

MINISTRY

Devolved regulations that apply:

Northern Ireland

Procedure

Procedure type:

Open procedure

Preliminary market engagement conducted:

Yes

Tenders received:

0

Tenders assessed:

0

Tenders from SMEs:

0

Tenders from VCSEs:

0

Special regime:

None

Scope

Title:

Provision of an IT Service Management (ITSM) Solution

Reference number:

Not provided

Main procurement category:

SERVICES

Description:

The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:

• Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
• Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
• Streamline service delivery through automation and integrated workflows.
• Improve organisational resilience via knowledge base development and smarter incident management.
• Offer real-time reporting and analytics for improved decision-making.
• Enable accurate, organisation-wide asset visibility and control.
• Ensure change control policies and procedures are adhered to, with improved governance and documentation.
To view this notice, please click here:
https://niassembly.delta-esourcing.com/delta/viewNotice.html?noticeId=1027801461

Total value (estimated):

GBP 419,000 excluding VAT

GBP 502,800 including VAT

Description

Description:

Not provided

Suitable for SMEs:

Yes

Suitable for VCSEs:

No

Contract dates (estimated):

01/06/2026 to 31/05/2030

CPV classifications:

48100000 - Industry specific software package.

48460000 - Analytical, scientific, mathematical or forecasting software package.

48480000 - Sales, marketing and Business intelligence software package.

48900000 - Miscellaneous software package and computer systems.

72222300 - Information technology services.

72260000 - Software-related services.

Contract can be extended:

No

Delivery regions:

UKN06 - Belfast

Award criteria:

Name: AC1 / Weighting: 20

Name: AC2 / Weighting: 10

Name: AC3 / Weighting: 10

Name: AC4 / Weighting: 7.5

Name: AC5 / Weighting: 7.5

Name: AC6 / Weighting: 5

Name: AC7 / Weighting: 40

Documents

Associated tender documents:

Not provided

Technical specifications:

Not provided

Submission

Enquiry deadline:

17/04/2026 Time: 15:00

Tender submission deadline:

28/04/2026 Time: 15:00

Submission address and any special instructions:

To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/63VCRU3P82

If you experience any technical difficulties from accessing the above url, then please contact the Delta eSourcing Helpdesk on call 0800 923 9236 or email helpdesk@delta-esourcing.com

An electronic auction will be used:

No

Languages that may be used for submission:

English

Award decision date (estimated):

31/05/2026

Other information

Legal and financial capacity conditions of participation:

Not provided

Technical ability conditions of participation:

Not provided

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP):

No

Government Procurement Agreement (GPA):

Yes

A conflicts assessment has been prepared and revised:

Yes

Other organisations

Not provided